Free Shipping & Returns

How does Free Shipping work?

Free shipping is available for qualifing orders over $US 75 that ship within the US excluding Alaska, Hawaii and the Territories. Oversized items such as boards do not qualify for free shipping.

Free shipping will be UPS Ground, or USPS Priority Mail (at the discretion of Spunkys Surf Shop LLC).
Overnight shipping & express shipping will be paid in full by the customer.
Oversized items such as Surf-, Body-, Skim-, Skate-, & Paddleboards and Bags will not be included in our free shipping policy. Other restrictions may apply. Adjustments to actual shipping costs will be performed with or after checkout
All shipping schedules and Transit times are based on estimates by our carriers and are not guaranteed

Why didn't my order qualify for free shipping?

Your order will not qualify for free shipping if:

Your order total is under $US 75
You are shipping somewhere outside of the Continental US.
You have ordered an oversized item that is too large to qualify for free shipping.

Shipping and transit times

All shipping schedules and transit times are based on estimates by our carriers and are not guaranteed. Please call us if you have special shipping needs.
For oversized items such as surfboards or paddleboards we reserve the right to deliver to the next freight terminal, if a residential delivery is not possible by truck or the actual shipping cost exceed the shipping cost the customer did pay at checkout.
All surf-, and paddle board shipments are complimentary double boxed like they would be our own to ensure every board is fully protected from damages within our ability. We do provide insurance for all board shipments leaving the shop or our warehouse. Please check our shipping policies for our comprehensive service related to shipping.

Returns

Our return policy lasts 30 days. We do not accept returns for products that are gift cards, watersport goods, intimate or sanitary goods, hazardous materials, flammable liquids or gases, health & personal care items, clearanced items.
We provide any help, opinion, time and knowledge needed so you as a customer will get the board that does best fit your request. Take your time before placing an order, and request additional information, pictures or statistics, either from our store staff, via chat, email or phone. Due to the nature of waterport all board sales are final. Boards leaving the shop are considered used and are therefore not part of our refund policies. For your convenience we do offer a trade in program for used boards. If you have any questions please check our Return Policy at checkout our contact our staff via chat, email, or phone.

Sunova & GenRation SUP Free Shipping May Sale (Limited Time Only):

From May 2nd until May 20th, all Sunova and GenRation Stand-Up Paddleboards (SUPs) qualify for free shipping via air cargo within the contiguous United States (lower 48 states only).

Please note:

All shipping schedules and estimated delivery times are provided by third-party carriers and are not guaranteed.
If residential delivery is desired an additional fee will be applied, Spunky's Surf Shop reserves the right to deliver to the nearest freight terminal for the Sunova & GenRation SUP Free Shipping May Sale.
Customers will be notified if delivery adjustments are necessary.
For time-sensitive or special delivery requirements, we strongly encourage customers to contact us directly via email prior to purchase.

What is Air Cargo Shipping?

Air cargo shipping refers to the transportation of goods by airplane. It’s typically used when:

Speed is important — it's much faster than ground or sea transport
Items are lightweight or high-value — air cargo is more expensive, so it's often used for products that justify the cost

For something like a Sunova or GenRation SUP, air cargo shipping means the board is flown into a nearby major airport or freight terminal, then:

Picked up by the customer at the designated freight terminal.